The importance of connecting with students in meaningful, effective ways cannot be overstated. If higher education providers want to succeed amongst their competitors, they need to prioritize a customer-centric strategy in their organization.

Discover 10 Microsoft Teams features and settings you may not be using, from AI-powered tools to collaboration tips that can improve productivity.

I’ve spent the first 16 years of my career at ComputerTalk. As a fresh grad with an interest in people and business, Human Resources seemed like the best fit for my passion and ambition and this “little” company took a chance on me.

It is Employee Appreciation Day in Canada and the US! Celebrate this special day by showing employees your appreciation. Keeping employees happy and motivated can be challenging for any employer, and contact centers are no exception. Continue reading to learn five effective ways to show appreciation to your agents today and beyond.

For this week's blog, Robert Luciani, Client Support Function Owner at ComputerTalk, will guide us through several troubleshooting tips for both users and supervisors. First, we will address common inquiries regarding iceBar. Inquiries include resetting iceBar and error messages users might experience. Next, we will discuss how to access Microsoft Teams logs. These logs can provide insight into what may be causing issues for end-users in the Teams client.

It’s Valentine’s Day, and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them, so make sure your contact center supports them in return. Below, you’ll find 6 ways that you can make your customers feel loved on Valentine’s Day and always!

Financial institutions have been pioneers in the adoption of contact centers to service their clients and provide personalized experiences.

This week, ComputerTalk was excited to participate virtually in UC Summit 2022, an event that brought together industry experts to discuss a range of topics related to Unified Communications (UC).

Businesses invest significant resources to generate new leads and convert them into customers. While generating new leads is important for organizations, reducing customer churn for existing customers is just as crucial to any organization’s success.

Oftentimes, we hear organizations emphasizing the importance of customer experience. While the customer experience plays a dominant role for organizations, the employee experience usually gets overlooked.

Excellent customer service is more than just providing quick, accurate responses to customer inquiries. From chatbots to personalized experiences using CRM integrations, there are plenty of ways to take your customer service to the next level.

Customers expect organizations to provide efficient and convenient service whenever they need it, and these expectations only continue to rise.