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ComputerTalk Blog

Everything You Need to Know About Call Center Training

Building an effective training program is an essential part of managing a call center.

The Important Role of Government Call Centers in Crisis Management

Government call centers serve a critical role in crisis and emergency response, acting as the first point of contact for citizens seeking assistance.

How to Generate IVR Phone Scripts Using ChatGPT

With ChatGPT's assistance, writing IVR scripts has never been easier.

9 Key Strategies for Keeping Top Talent in Your Contact Center

Agent retention is the cornerstone of successful contact centers. The caliber of customer interactions directly influences business outcomes, making it essential to prioritize employee retention.

Customer Experience

How to Improve Patient Communication in Healthcare

Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.

Customer Experience

February 23, 2024

ComputerTalk Releases ice 13

ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.

Company News and Culture

February 22, 2024

Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers

The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.

Customer Experience

February 22, 2024

Byron Yu - a journey of self-discovery and transformation at ComputerTalk

As I sit back and contemplate the journey of two decades with ComputerTalk, it's hard not to feel a profound sense of gratitude and introspection.

Company News and Culture

February 16, 2024

Slice of ice Recap: Navigating iceReporting

On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in the latest version of iceReporting, and some tips for using iceReporting.

Company News and Culture

February 14, 2024

AI Chatbots in Customer Service: A Guide

AI chatbots have become a major part of our daily lives. Learn more about these modern, AI-powered virtual agents.

February 14, 2024

5 Ways to Spread Love to Your Contact Center Agents This Valentine’s Day

Happy Valentine’s Day! On this day of love, we often think about ways we can show love and appreciation to the important people in our lives. But while it may not be your first thought, today is also a great opportunity to think about how we can show love on a larger scale.

February 7, 2024

Omnichannel vs. Multichannel Contact Center: What's the Difference?

Both multichannel and omnichannel contact centers offer a variety of ways to communicate with customers.