Ignite is an annual conference for developers and IT professionals hosted by Microsoft.

Modern government agencies are under growing pressure to serve citizens quickly, securely, and efficiently—especially as expectations rise for 24/7 support and digital-first services. Traditional in-person models no longer meet these demands. Fortunately, contact center technology provides a scalable, flexible solution.

ComputerTalk is pleased to announce that we have been scored as a leader in numerous categories in InfoTech Research Group’s SoftwareReviews this year.

Here are a few best practices that you can use in your contact center to boost efficiency.

Due to busy schedules, it’s common for patients to forget about upcoming appointments. Unfortunately for healthcare organizations, this can lead to several negative consequences.

When you think of contact centers, you might just think of agents answering customers’ questions about products or services. While this is one common use case for contact centers, that’s not all they do.

Customers reach out to organizations for a variety of reasons: to update their addresses, to follow up on orders, to change their login credentials, and so on.

You probably know what Microsoft Teams is and you’ve likely used it for internal communication within your organization.

Banking experiences have evolved greatly since the days of traditional banking. Over the past few years, financial institutions have incorporated advanced technologies such as artificial intelligence (AI), omnichannel capabilities, and integrations with third-party applications to enhance their customer banking experiences.

Since the COVID-19 pandemic began, society has seen significant growth in the prevalence of remote work. In the early days, it was considered a necessity for limiting the spread of the virus and supporting public health initiatives. Today, however, this is not generally the case. With widespread vaccines and the reduction or elimination of public safety guidelines originally put in place to stop the spread, remote work is no longer considered necessary.

Microsoft Teams offers a variety of intuitive features to enhance collaboration and communication. Yet there are various features many Teams users are not aware of. Check out these 6 helpful features so you can further enhance your Teams experience!

As the front line of communication with your customers, your contact center agents can be thought of as the face of your organization.