With ice Contact Center, Connexus gained a user-friendly workflow designer tool with a simple drag-and-drop interface. It allows users to easily make their own workflow changes, even without programming knowledge or experience.

Connexus praised the high quality of ComputerTalk staff and our relationships. These strong, supportive relationships make Connexus’ day-to-day operations easier and more efficient.

Connexus uses ComputerTalk’s Tethr speech analytics integration to automate their quality assurance efforts, empowering them to easily identify areas for improvement while saving money.