Customer Contact Week (CCW) Las Vegas is the largest customer contact event in the world — and this June, ComputerTalk will be on the ground as a sponsor.

The event is being held at Caesars Forum in Las Vegas from June 22-25. CCW brings together thousands of contact center leaders, CX professionals, and technology providers under one roof. What sets it apart from a typical industry conference is the caliber of conversation on the floor — attendees are there to benchmark strategies, pressure-test ideas around CX automation with professionals, and have the kinds of candid discussions that don't happen over a webinar. This year, AI will run through nearly every session and keynote as a concept CX leaders are actively evaluating, implementing, and refining right now.

Where CX Leaders Come to Innovate

AI has moved from a talking point to an operational priority for most contact center leaders. However, adoption of AI alone doesn't guarantee results. The harder questions are the ones organizations are still working through, such as how to keep AI accurate when your business changes, how to scale self-service without sacrificing the customer experience, and how to give your team oversight without adding complexity.  

CCW is where those conversations happen in earnest, among the leaders driving these decisions. That’s exactly what we’re there to dig into.

What We're Bringing to the Floor

The challenges CX leaders are facing are real: AI investments that haven't translated into measurable results, agents that are difficult to retain and expensive to train, compliance requirements that slow down momentum, and performance visibility that still isn't where it needs to be. When volume spikes, all of those pressure points get amplified at once.  

ComputerTalk will be showcasing ice Contact Center — our omnichannel cloud platform built for enterprise contact centers — alongside the AI capabilities that are helping organizations move from experimentation to real results to address the pain points that create churn.

One of those is iceAI Studio, built directly into the ice platform. For contact center managers, keeping AI accurate as products, policies, and processes change is one of the hardest parts of self-service, and it typically requires ongoing involvement from IT or a third-party vendor. iceAI Studio puts that control in the hands of the people who know the business best. Managers can update knowledge bases, refine how contacts get routed, and keep bot responses accurate and on-brand without technical expertise or outside help. The result is self-service that stays reliable at scale, without the overhead.

The impact is tangible. One ice Contact Center customer is achieving a 60% chat deflection rate using AI agents managed through ice, meaning more customers are getting answers without ever reaching the queue.

See ice in Action!

If you're planning to be at CCW Las Vegas this year, we'd love to connect in person. Come find us on the expo floor for a live demo at booth #808.

If you're not making it to Vegas this year, you don't have to wait to see what ice can do. Book a demo with us to scale your operations with ice and AI.