You are a dynamic team player with excellent communication and organizational skills.  You have a degree from a top Canadian University and 2 – 3 years experience working in a technical support environment. You have a great attitude and exceptional phone manner and Superior technical analytical and problem solving skills.

You also have working knowledge in:

• Help Desk and trouble ticket resolution
• Excellent communications skills
• Strong customer focus
• Experience in trouble resolution combined with strong analytical skills
• Project document administration
• Day to Day maintenance on servers, including system backups
• Windows 2000 and 2003 server administration, deployment, and performance tuning
• Experience with Cisco firewalls/routers/switches
• Direct Customer Exposure/Experience
• Respond to communications (email, phone, fax) from customers in a timely manner
• Troubleshooting, analyzing & resolving issues quickly & able escalate when appropriate
• Monitoring system notifications to ensure all processes are working properly

This role does involve some after hours work from time to time.  It also requires you to be “on call” as part of an afterhours pager rotation.  Being part of a small team of fresh, talented, know-it-all staff excites you.  Academically and socially, you are at the top of your class.  You know it all and what you don’t know you are ready to learn.  Strong interpersonal skills and team skills are required.  Your written and oral communication skills are outstanding.  Working to tight deadlines in a fast-paced environment is what gets you up in the morning.