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ice Contact Center
ice Contact Center with Microsoft Teams
Omnichannel Capabilities
iceAlert Outbound Notifications
Artificial Intelligence
Contact Center Modules
Reporting & Supervisor Tools

We're heading to Las Vegas for Customer Contact Week!

Want to see ice Contact Center in action? Come see us at CCW on June 22-25, 2026. Get exposed to the latest in CX automation.

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ice with Artificial Intelligence

AI OverviewAgent AssistAI AgentsAI InsightsAI Smart RoutingAI Transcription & Summarization
AI TTS VoicesiceAI StudioNatural Language RoutingPII RedactorSpeech Analytics (Tethr)

ice Contact Center Modules

ice Contact Center OverviewAutomated Speech AttendantContact Handling ToolbarContact ManagementMulti-Factor Authentication
Outbound Campaign DialerPCI-Compliant Payment ProcessingSoftphoneSurveys
Surveys

ice Contact Center Reporting & Supervisor Tools

AdministrationDashboardHistorical ReportingReal-Time Monitoring
Recording & Transcript ViewerWorkflow Designer

Connect business tools with ice

Microsoft Teams
Dynamics 365
Power BI
Salesforce
ServiceNow
Tethr Speech Analytics
Workforce Management
Custom Integrations
Services

Download our one-pagers

Need information on an integration, feature, or concept related to ice? Check out our one-pager library.

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Professional ServicesTelephony OptionsTraining & Support

Discover the industries we impact today

Banking & Financial Services
Education
Governments
Healthcare
Insurance
Manufacturing
Retail & E-Commerce
Technology
Utilities & Home Services

Built for enterprise-grade security

From PCI-DSS to SOC 2, ice Contact Center is built on a compliance framework your security team can get behind

Security & Compliance

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Training & Support

We want to ensure that you get the most out of the powerful ice Contact Center.

A contact center is nothing without its agents. You want to ensure that your agents are equipped to handle any and all contact center interactions. We want to ensure that you get the most out of the powerful ice Contact Center. Our training and support teams are responsible for equipping you to succeed.

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Training & eLearning

We provide extensive training on the features and functionalities of ice Contact Center. Our training team will demonstrate the experience for agents, team leads, supervisors, and administrators. The detailed training program ensures that agents are equipped to handle the most complex interactions on day one. Accompanying the training program are eLearning courses that guide agents through an interactive learning experience.

eLearning Portal
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Technical Support

The ComputerTalk Service Desk is accessible 24 hours-a-day, 7 days-a-week, 365 days-a-year and is the primary point of contact for reporting issues and requesting updates on open tickets. We offer support services in English and French. When you contact ComputerTalk for technical support, you can be confident knowing that we have the expertise to solve your problems right away.

For urgent technical support issues, please call:
905-882-5500 (toll free 1-800-563-4822)

For non-urgent support issues, please submit a request form.

Technical Support Requests
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HowTo?

The HowTo team is dedicated to answering any and all questions related to the ice products. If you are you wondering how to use specific features or whether certain functionality exists, the How-To team can help. We can also help you find the best option within the tools we provide. For example, how to create thresholds in iceMonitor, how to modify a not ready reason code, or which report will best provide the information you are looking for.

For any questions regarding training or products, please submit a request form.

HowTo Requests
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ice Contact Centerice Contact Center with Microsoft TeamsOmnichannel CapabilitiesiceAlert Outbound Notifications
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Contact Center Modules
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