BLOGS

IVR Benefits

Increase customer satisfaction by offering personalized call treatment.

Decrease call times.

Improve efficiency and productivity.

Automated speech recognition.

Free up resources through automation.

Increase first contact resolution by routing to the appropriate agent.

Reduce operational costs.

Track and report the journey of every call.

Gain

Automated Speech Recognition

Take your IVR to the next level with Automated Speech Recognition (ASR). ASR lets you remove the constraints of a standard touch-tone IVR application to enhance the customer experience. Customers are able to speak their needs using natural language. ComputerTalk also offers voice biometrics to authenticate users through their voice.

IVR and Contact Center Continuity

IVR applications are not always able to answer all inquiries. Sometimes customers have complex or non-routine issues and need to be transferred to a contact center agent. ComputerTalk's IVR and ice Contact Center are both built using the iceWorkflow Designer tool to provide a seamless and continuous flow of information between IVR and contact center.

Outbound IVR

Don’t wait for your customers to call you. Proactively reach out to them using outbound IVR applications. Deliver automated outbound communication that simply plays a message and disconnects or plays IVR prompts where prospects can interact with menus

Events

ComputerTalk will be exhibiting at Enterprise Connect 2024

by Anastasia Micic | Published On December 7, 2023 | Last Updated February 9, 2024

We are looking forward to Enterprise Connect 2024! If you’ve never heard of it, continue reading to find out what it entails and what we’re looking forward to next year.

What is Enterprise Connect?

Enterprise Connect is an annual communications and customer experience (CX) expo where IT professionals, solution providers, and subject-matter experts exchange best practices and industry insights. It also provides individuals with the opportunity to network and build connections with fellow attendees.

2024 Conference topics:

AI and automation
Data and analytics
Employee experience
Collaboration platforms and UC
Customer experience/contact center
Security and compliance
And many more

Enterprise Connect 2024 will be taking place March 25-28th at Gaylord Palms, Orlando, Florida. This event will be held both in-person and virtually.

Click here for more information on Enterprise Connect and what to expect at the 2024 conference!

Visit ComputerTalk at Booth #2206

ComputerTalk will be exhibiting at Enterprise Connect 2024. Stop by our booth to get the chance to chat with our solution experts and discover the following:

Enhanced security, reliability, and other benefits of transitioning to a cloud-based solution.
How a Microsoft Teams contact center leads to improved agent collaboration.
How speech analytics can elevate your customer experience through sentiment analysis.
Insights into ComputerTalk’s strategic approach to generative AI.

Enterprise Connect 2023 was a huge success for ComputerTalk. We had the opportunity to meet so many friendly new faces in the industry, share our product, and participate in fun activities. Last year, our team gave away free Poly headsets as prizes for miniature golf winners, so stay tuned for the exciting prizes planned for next year!

ComputerTalk at Enterprise Connect 2023

What to expect for 2024

Our team is looking forward to Enterprise Connect 2024. Mackenzie Ellis, Solutions Specialist at ComputerTalk expressed her excitement, stating, “I am thrilled to dive back into the vibrant energy of Enterprise Connect once again! After managing our booth last year, I’m looking forward to the chance to reconnect with accounts, partners, and knowledge-hungry attendees in 2024. The contact center landscape has undergone significant transformations since March 2023, and I can’t wait to unveil our latest breakthroughs in Microsoft Azure Communications Services, AI, and speech analytics.”

Be sure to take advantage of our promo code ‘COMPUTERTALK’ and get $700 off your 3- or 4-day pass. If you plan on attending Enterprise Connect, be sure to stop by booth #2206; we’d love to chat with you!

AI CX Enterprise Connect

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Sample Applications

The key to a successful IVR application is design. A well-designed IVR means a frustration-free experience for customers. Working with one of our IVR specialists, you can rest assured that your applications will send customers to the right place, without needless transfers.

We have built thousands of IVR applications for our clients. Below is a list of sample IVR applications. For a more comprehensive list, contact an IVR expert here.

Appointment Scheduler
Auto Attendant
Bill Payment
Billing and Account Inquiry
Call Routing
Check Ordering
Claim Filing and Processing
Credit Card Activation
FAQs
Hear Shift Schedules
Listen to Human Resources Listings
Policy Renewal or Coverage Changes
Traffic Enforcement - Pay Tickets by Phone

Auto Attendant

ComputerTalk’s auto attendant capabilities can be a standalone application or part of the whole contact center system. Callers no longer need to remember extension numbers; they just need to speak the name of the person or department they wish to contact.

Advantage

When your IVR applications are built on the same technology as your contact center, you avoid additional support and integration costs. You are able to view comprehensive reports relevant to your IVR and contact center to provide you with the information you need to make informed decisions. ComputerTalk's IVR is easy to update to accommodate your changing business needs.

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