The responsibilities for this position are broad, encompassing:

• Collaboration with the Product Management Team to create launch programs (both internal and external) for new products and applications
• Work with Product Engineering/Product Management to identify and communicate messaging around new features, capabilities, and offerings
• Responsible for the conceptualization, creation, and delivery of marketing programs including print materials, social media, campaigns, and white pages and website
• Chief researcher and custodian of all competitive information
• Participate in the evaluation of potential partners, assessing product capabilities and service offerings
• Liaise with and produce presentations for analyst firms and other external parties
• Create/maintain a database of customers, products, and applications
• Collaborate with and provide direction to art department
• Coordinate and edit materials written by outsourced writers
• Coordinate the French translations of all materials

Qualifications:

• An undergraduate degree from a North American university
• “Roll up your sleeves and get it done” attitude
• Exceptional organization skills
• Excellent communication skills, both oral and written
• Ability and interest in proactive collaboration with a range of people in a variety of roles: senior executives to programmers
• Some understanding of the contact center industry
• Enjoys the thrill and is able to benefit from a “trial by fire” initiation period
• Able to ask questions to get tasks completed on time and with all necessary inputs.