Customer Service Resource

*Actively recruiting
About us:
ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Markham, with sites in, Montreal, and Chicago.  We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada. Our ice suite of products are used in major contact centers globally. With continuous expansion on the horizon we are looking for candidates who are open minded and have a good attitude and aptitude to try new things.
About you:

ComputerTalk has an immediate opening for a Customer Service candidate in our Richmond Hill head office.  The right candidate will be able to multi-task on virtually all elements of customer service business processes, which include such functions as implementing solutions that meet customer requirements, handling tech support issues and traveling to customers to install, troubleshoot, working as part of a team to support our complete product line.  

About the role:
  • Windows 2000 and 2003 server administration, deployment, and performance tuning
  • Experience with Cisco firewalls/routers/switches
  • Technical Support Experience 3 to 5 years
  • Direct Customer Exposure/Experience
  • Positive Phone Manner
  • Some overtime/on-call required
  • Travel Required (<10%)
  • Multi-tasking

Nice To Have Skills Include:

  • Telecommunications or contact centre product experience
  • Network Administration skills such as Active Directory maintenance, IIS and DNS configuration
  • MSCE, CCNA, CCIE, CCNP or equivalent experience.

Your high energy, strong desire to learn, cultivate relationships, research, and execute faultlessly, will be added to a team of young, bright, multi-talented, results-oriented, driven individuals.

Join the greatest CCaaS team

Max file size 10MB.
Uploading...
fileuploaded.jpg
Upload failed. Max size for files is 10 MB.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
ComputerTalk is an equal opportunity employer. No faxes or phone calls please.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.
Icon of a white heart in a 3D pink circle.