ComputerTalk is growing at a rapid rate and we are looking for exceptional talent to add to our team. The environment is dynamic, challenging, exciting, and rewarding. We attribute our success to the quality of the staff we bring on board. We have designed, deployed, and supported contact center and Unified Communication solutions for more than 400 clients worldwide. Established in 1987, ComputerTalk is headquartered in Markham, with sites in, Montreal, and Chicago. We are one of the most successful providers of Cloud Hosted Contact Center and Unified Communication Solutions in Canada. Our ice suite of products are used in major contact centers globally. With continuous expansion on the horizon we are looking for candidates who are open minded and have a good attitude and aptitude to try new things.
About you:
User support and customer service on company supported computer applications and platforms. Troubleshoot problems and advise on the appropriate action.
About the role:
Education and Experience
Working knowledge of fundamental operations of relevant software, hardware and other equipment
Knowledge of relevant call tracking applications
Knowledge and experience of customer service practices
Related experience and training
University Degree in relevant field
Windows administration and deployment
Experience with Cisco (nice to have)
Key Competencies
French and English oral and written communication skills
Customer service orientation
Problem analysis and problem-solving
Adaptability
Planning, organizing and attention to detail
Stress tolerance
Team player
Join the greatest CCaaS team
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ComputerTalk is an equal opportunity employer. No faxes or phone calls please.
Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.