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Microsoft Teams Security and Compliance in Call Center Environments
by Erina Suzuki | Published On December 8, 2023Ensuring the sanctity of your customer's data is of paramount importance, especially in call centers where every interaction is layered with valuable information.
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ComputerTalk will be exhibiting at Enterprise Connect 2024
by Anastasia Micic | Published On December 7, 2023We are looking forward to Enterprise Connect 2024! If you’ve never heard of it, continue reading to find out what it entails and what we’re looking forward to next year.
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Contact Center Data Security: Risks, Protocols and Best Practices
by Kent Mao | Published On December 6, 2023Cybersecurity is increasingly important in today’s digital age. Learn how to protect your customer data from cyberattacks.
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Embracing Cloud-Based Solutions for Modern Call Center Management
by Erina Suzuki | Published On November 27, 2023The contact center industry is experiencing a transformation driven largely by the adoption of cloud-based call center solutions. Digging into the numbers, we see a clear trajectory.
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Contact Center Data Silos: A Quick Guide
by Kent Mao | Published On December 4, 2023
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Copilots for Customer Service and New Developer Tools - Microsoft Ignite 2023
by Chris Bardon | Published On November 24, 2023Microsoft Ignite 2023 just wrapped up, and the first thing I'll say is that the organizing team clearly listened to the feedback from last year, because the event as a whole was significantly improved over 2022.
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Staff Spotlight: Robert Fernandes
by Robert Fernandes | Published On November 24, 2023
The Four Pillars of Customer Service: Knowledge and Insights
Excellent customer service is more than just providing quick, accurate responses to customer inquiries. From chatbots to personalized experiences using CRM integrations, there are plenty of ways to take your customer service to the next level.
6 Ways to Spread Love to Your Customers
It’s Valentine’s Day and love is in the air! While you’re thinking about ways to make your loved ones feel special, don’t forget the importance of making your customers feel special too. Businesses can’t exist without customers to support them,...
7 Customer Service Tips for Optimizing Your Contact Center this Holiday Season
The end-of-year holiday season is often one of the most joyous seasons for celebrating with family and friends. However, it is also one of the busiest and most important seasons of the year for customer service. High volumes of holiday...