About Us

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers.

Our contact center solution is an ACD and Speech IVR powered by an application designer tool. This tool empowers organizations to build custom applications that transform the way they interact with customers.

WATCH VIDEO to learn more about us and how we can help your organization.

How ice applications help the world.

Voice Biometrics Application

voice biometrics

A government department uses ice voice biometrics to accurately verify the identity of a caller.


voice biometrics

A school board uses ice for outbound dialing to notify parents and students of school shutdowns, snow days, and absenteeism.


Healthcare Application

Hospitals use iceAlert to provide automated reminders to patients, reducing the number of missed appointments and the quality of patient care.

Data Verification Application

data verification contact center

Police officers use ice to search drivers’ license, social security, and license plate data from their mobile phones.

Read about these applications

Quality Professional Services.

Starting with the ability to accurately understand business needs and technology requirements is a critical success factor in communications projects.

contact center setup

Read more about professional services

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Featured Success Story

Kids Help Phone

kids help phone case studyKids Help Phone’s requirement for their counsellors to communicate with youth via web chat as well as voice compelled them to find a Unified Communications enabled (UC) solution that offers a rich chat experience for youth and counsellors. ComputerTalk’s ice contact center with iceIM web chat and Microsoft Lync provides the UC solution to the challenges that KHP faced.


Featured Blog

To Cloud or not to Cloud - On Premises vs Cloud

on premises vs cloudOrganizations have many technology choices when it comes to contact centers. Both on-premises and cloud solutions deliver potential benefits, as illustrated in the comparison table below. Regardless of your decision, choose your providers carefully, as contact centers have complex requirements. If you need an expert to help walk you through your requirements, leave us a message here.