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Call Centers vs. Contact Centers – What You Need to Know
by Anastasia Micic | Published On January 25, 2024Uncover the critical differences between call centers and contact centers, and choose the right model for enhanced customer service.
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Gamification for Contact Centers: The Ultimate Guide
by Kent Mao | Published On January 23, 2024Imagine a contact center where work doesn't feel like a daily grind, but more like an exciting game that everyone's eager to play.
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How to Prevent Contact Center Data Breaches
by Erina Suzuki | Published On January 19, 2024Contact centers, being repositories of sensitive personal and financial information, are continually at risk from both internal and external cybersecurity threats.
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Contact Center CRM Integrations: A Complete Guide
by Kent Mao | Published On January 16, 2024
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What is IVR in a Call Center?
by Nicole Robinson | Published On January 15, 2024Explore IVR's crucial role in modern call centers, optimizing customer interactions and operational efficiency with advanced technology.
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AI Transcription for Contact Centers: What You Should Know
by Kent Mao | Published On January 12, 2024
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Introducing ComputerTalk's rebrand
by Erina Suzuki | Published On January 7, 2024
3 Reasons to Enable Multi-Contact Handling in Your Contact Center
Enabling multi-contact handling in your contact center can be a great way to quickly boost your contact center’s service capacity without investing any extra funds, installing extra software, or hiring more agents. This ultimately increases agent efficiency, which can lead...
Here's How ComputerTalk Outperformed Competitors in Customer Satisfaction!
Last month, we shared on our blog that ComputerTalk’s ice Contact Center achieved the highest level of customer satisfaction in Info-Tech research Group's SoftwareReviews. We outperformed competitors, like Genesys and Five9, both in capability and feature satisfaction, as well as...
6 Ways How Contact Center Technologies Enhance Service Delivery in Government Sectors (+ Some Real-life Examples!)
Government entities are typically the first point of contact for the public to keep communities and their citizens informed. As a result, they receive a flood of inquiries and requests. Fortunately, contact center technologies can support and simplify these tasks....