Microsoft Omnichannel for Customer Service:

A Dynamics 365 Contact Center

Microsoft Dynamics 365 Contact Center (Also known as, ‘Omnichannel for Customer Service’) is a suite of applications that enable businesses to deliver customer service. These applications connect customers through various communication channels and leverage the power of Dynamics 365 at the same time.

Omnichannel for Customer Service

The solution offers various add-on channels that enable organizations to instantly connect with customers. Some of these channels include Live Chat, SMS, Voice and more!

Live Chat

Respond to your prospects and customers so they can get their issues and inquiries resolved right away.

SMS

Communicate with your customers through their mobile devices, even when they don’t have an internet connection.

Voice

Receive and place calls to your customers who require more assistance with complex issues.

Leverage Dynamics 365 with Omnichannel for Customer Service by unifying information from a centralized knowledge base management solution. Additionally, provide contextual information from previous interaction history, allowing your employees to understand and personalize each of your customers' journeys.

Learn how Dynamics 365 contact center can enhance your organization's customer service by connecting with us today!

Industry Leading Provider

Choose ComputerTalk as your Contact Center Transformation Partner

Whether you are looking to implement Omnichannel for Customer Service in your contact center or you are unsure where to start, ComputerTalk can find a solution that fits your business requirements.

Love Dynamics 365 but not sure if Omnichannel for Customer Service has everything you need for a contact center? Consider ice —

ice is an all-in-one omnichannel contact center with feature-rich solutions. ice Contact Center is highly configurable and can be integrated with various business applications including Dynamics 365, Power Apps, and Microsoft Teams. With customizations performed by our top-notch deployment team, every ice Contact Center solution is unique and tailored to meet your specific organizational needs.

With over 30 years of experience, ComputerTalk has the industry expertise and knowledge to configure a contact center that fits your needs so you can focus on what really matters – your customers.

ComputerTalk wants to help

Our in-house experts can assist with

Determining the best contact center solution for your business.

Leveraging Dynamics 365 in your contact center to increase customer satisfaction and loyalty.

Ensuring agents and customers have a seamless experience across engagement channels.

Why ComputerTalk?

Discover why you should choose ComputerTalk to transform your call center

Industry Experience

Founded in 1987, ComputerTalk has over 30 years of contact center knowledge and experience. As a provider of enterprise-class contact centers, ComputerTalk develops solutions to fit any organization's needs.

Microsoft Partner

Since 2005, ComputerTalk has been committed to our partnership with Microsoft, earning multiple Gold Competencies and collaborating with the Teams product engineering team. Our expertise in leveraging Microsoft service offerings has enabled businesses to gain an advantage.

Dynamics 365 Experts

For years, ComputerTalk has helped organizations integrate ice Contact Center with Dynamics 365. We have enabled businesses to take full advantage of Dynamics 365 by offering extensive integration capabilities to ultimately enhance organizations' customer service.

ice Contact Center platform

Created for everyone

Customer Service

Respond to customers efficiently and effectively. Route customers to the appropriate user to best serve their needs and solve their problems.

Collaboration

Powerful user-to-user features drive collaboration in the workplace. Supervisors can silent monitor users and users can consult when they need assistance.

Self Service

Provide customers with a self-serve system navigate their inquiries without the need of a live agent. Save agents time from answering common questions and allow them to focus on other important tasks.

Back Office Users

Not all users need full contact center capabilities. Expand the call handling functionality to SMEs and back office users throughout the organization.

Contact center applications

A leading pharmacy procurement organization uses ice Contact Center with Microsoft Teams as a HIPAA-compliant voice and web chat cloud solution with call recording. With a head office located in a high-risk area for hurricanes, they were looking for a solution that allows their agents to work from the safety of their homes due to their hurricane concerns. Their former contact center solution did not fulfill their promises, including complex workflow configurations and skills-based routing, and lacked vital customer service and support. With help from ComputerTalk, the organization smoothly transitioned their CRM integration with ice Contact Center from Salesforce to Dynamics 365.

Bob Barker Company, America’s leading detention supplier, migrated their call centers from Cisco Unified Communications platform to ComputerTalk’s ice Contact Center with Teams. The move to the cloud saved the company $180,000 per year in infrastructure; empowered the call center manager with enhanced capabilities to manage her team more effectively; and provided real-time insights and better control to individual customer service agents through an intuitive interface. The company-wide move to Microsoft 365 unified the company’s communication platform, enabling better customer service and increased opportunity for innovation.

Why ComputerTalk?

Every ice Contact Center solution is unique, designed and configured to meet your changing organization needs.

With over 30 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution.

Success story

Staff reduction with a custom chatbot

A Global Bank based out of Britain who provides retail banking services along with corporate and investment banking services was operating a large internal contact center for their IT help desk. While necessary, the contact center had significant staffing requirements and was costly to run, cutting into profits. They decided to seek out a modernized contact center solution and they found ComputerTalk. With ice, their contact center was integrated with a custom chatbot that could handle inquiries like a live agent. The integration enabled them to reduce contact center staffing needs by over 50% over the course of 3 years, providing significant costs savings and a boost in profitability.

Connect with us

Discover why organizations are modernizing their call center with ice Contact Center

Connect today and let us show you how ice Contact Center can help your business.

Microsoft Omnichannel for Customer Service:

A Dynamics 365 Contact Center

Omnichannel for Customer Service

The solution offers various add-on channels that enable organizations to instantly connect with customers. Some of these channels include Live Chat, SMS, Voice and more!

Industry Leading Provider

Choose ComputerTalk as your Contact Center Transformation Partner

Whether you are looking to implement Omnichannel for Customer Service in your contact center or you are unsure where to start, ComputerTalk can find a solution that fits your business requirements.

ComputerTalk wants to help

Our in-house experts can assist with

Why ComputerTalk?

Discover why you should choose ComputerTalk to transform your call center

Integrate 3rd Party Applications for Personalized Customer Experience

ice Contact Center platform

Created for everyone

Contact center applications

Why ComputerTalk?

Every ice Contact Center solution is unique, designed and configured to meet your changing organization needs.

Success story

Connect with us

Discover why organizations are modernizing their call center with ice Contact Center

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