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How to Generate IVR Phone Scripts Using ChatGPT
by Kent Mao | Published On March 8, 2024
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5 Key Strategies for Keeping Top Talent in Contact Centers
by Nicole Robinson | Published On March 6, 2024Agent retention is the cornerstone of contact centers because the caliber of customer engagements significantly influences business results.
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How to Improve Patient Communication in Healthcare
by Nicole Robinson | Published On March 1, 2024Discover how advanced digital solutions are transforming patient communication in healthcare, ensuring privacy and addressing diverse needs effectively.
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ComputerTalk Releases ice 13
by Anastasia Micic | Published On February 23, 2024ComputerTalk, a CCaaS provider located in Markham, Canada, is excited to announce the upcoming release of ice 13. Following the recent release of ice 12.1, version 13 provides more enhancements to the current features and tools. Continue reading to discover the latest improvements in ice Contact Center.
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Byron Yu - a journey of self-discovery and transformation at ComputerTalk
by Byron Yu | Published On February 22, 2024As I sit back and contemplate the journey of two decades with ComputerTalk, it's hard not to feel a profound sense of gratitude and introspection.
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Top 5 Advanced Capabilities of Microsoft Teams Integrated Contact Centers
by Nicole Robinson | Published On February 22, 2024The integration of Microsoft Teams into contact centers marks a significant impact in business communication today.
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Slice of ice Recap: Navigating iceReporting
by Shaundalee Carvalho | Published On February 16, 2024On Wednesday, February 7, ComputerTalk hosted our latest Slice of ice webinar. During this session, one of our training and documentation specialists, Diane Vasquez provided an overview of iceReporting and discussed key iceReports, how to schedule reports, what’s new in the latest version of iceReporting, and some tips for using iceReporting.
Can Conversational AI Redefine the Future of Contact Centers?
In an era where customer experience is of paramount importance, contact centers face immense pressure to deliver exceptional service while simultaneously balancing operational efficiency and cost. Modern customers exhibit higher expectations and are less patient than their predecessors, causing traditional...
See what our customers have to say about us in InfoTech Research Group's report!
We are excited to share that ComputerTalk has once again demonstrated its devotion to client satisfaction and received exceptional feedback from our customers in InfoTech Research Group’s SoftwareReviews report.
This accomplishment not only reflects our technical excellence but also...
How Conversational AI Will Impact Customer Service
Customer satisfaction is critical to running a successful business, but employing a full-time staff of customer service representatives comes at a significant cost. As a result, many companies have had to choose between getting happy customers and smaller profits or...