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How to Scale Call Center Operations with Microsoft Teams
by Anastasia Micic | Published On January 5, 2024Learn how Microsoft Teams integration empowers call centers to scale efficiently, ensuring seamless operations and exceptional customer experiences.
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How to Enhance Every Touchpoint in a Customer’s Journey
by Nicole Robinson | Published On December 23, 2023Discover key strategies to enhance customer journeys with effective touchpoint analysis and customer experience enhancement.
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Should You Merge Traditional and Digital Communications?
by Erina Suzuki | Published On December 18, 2023Isolated contact center solutions incur significant costs for businesses and impede their ability to meet evolving customer demands.
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Contact Center for Credit Unions: 3 Ways ComputerTalk Improved SCCU’s Operations
by Anastasia Micic | Published On December 15, 2023It's important for banks and credit unions to provide seamless member support through their contact centers. Learn how ComputerTalk’s ice solution made a quick and measurable impact on a BC-based credit union.
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The Rise of Remote Contact Centers: Leveraging Technology to Serve Global Customers
by Nicole Robinson | Published On December 14, 2023With the prevalent interconnected global marketplace, the dynamics of customer service are shifting rapidly. Remote contact centers are emerging not just as a novel concept but as a critical component for businesses.
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Cloud Contact Center vs. On-Premises: What’s the Difference?
by Kent Mao | Published On December 13, 2023
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The 3 Best Gifts to Give Your Customers This Holiday Season
by Shaundalee Carvalho | Published On December 11, 2023
Staff Spotlight: Dave Komaromi
It is hard to believe 5 years have flown by and I am deeply rooted in the world of Major Incident Management and Business Continuity Planning at ComputerTalk. After spending 20+ years within the large corporate law firm environment,...
Here Are 5 Ways a Microsoft Teams Certified Contact Center Can Help Your Organization
By choosing a Microsoft Teams Certified Contact Center, your organization can expect valuable features and capabilities for better performance and customer experiences.
Here's Why You Should Integrate Social Media Within Your Contact Center
Social media is more than replaying cute cat videos, learning recipes from 20-second clips, and discovering trending memes on Twitter. For many organizations, social media is a highly effective tool that can be leveraged as a competitive advantage for their...