Modern Contact Center Solution, Enhanced by AI
ice Contact Center modernizes customer experiences and communications with artificial intelligence (AI), business application integrations, and analytics across all channels.
Trusted by leading companies across various industries:
Benefits
Provide exceptional customer experiences with AI-powered communication solutions
Unified solutions built to fit your needs
Meet the most complex of organizational requirements. From various communication channels and out-of-the-box modules to integrations and custom applications, we work closely with you to design solutions that fit your changing needs.
Built-in AI-powered tools and advanced analytics
Save time and reduce costs by using AI for transcripts, call summaries, translation, sentiment analysis, and more. ice Contact Center offers real-time dashboards, configurable reports, and features that can extract key information from conversations. This ensures your team has access to all the analytics you need to drive your contact center strategy with confidence.
Passionate team of experts
With solutions developed completely in-house and 50% of our staff having worked here for over 10 years, we know contact centers. We pride ourselves on our strong, long-term relationships with our customers, who know they can always count on us when they need support.
The ComputerTalk Way
Our work is guided by our four key values.
Trustworthiness
We operate in a manner that allows us to earn and maintain the trust of our customers and partners.
Innovation
We are constantly innovating, developing custom solutions, implementing the latest technology, and discovering what’s possible for the betterment of our customers.
Friendliness
We value our positive culture and the friendly relationships we build with our customers and partners and among our own team.
Collaboration
We’re in this together. From product development to ongoing support, collaboration is at the heart of all we do.
Take your Microsoft Teams investment to the next level
ice Contact Center is a Microsoft Teams-certified solution that integrates natively with your Teams environment. ice enhances customer experiences while allowing organizations to take full advantage of their existing investments.
For those who aren't ready to switch to Microsoft Teams, ComputerTalk supports non-Teams users who are on legacy PBX solutions.
CUSTOMER SUCCESS
What our customers say about us
ComputerTalk’s greatest benefits are its consistency and its ease of use. Knowing what we are getting and getting it every day.
Clinton Taylor
Business Systems Analyst, NT Power
The accessibility of the [ice Contact Center] system from home with no program downloads or special equipment made this a widely adoptable solution.
Matthew Wright, Associate Director of Events
BC Children’s Hospital Foundation
The customer service and technical assistance at ComputerTalk have been exceptional.
Christine Morrow
Contact Center Manager at Sunshine Coast Credit Union
The greatest thing about iceAlert is its flexibility in meeting the specific needs of our hospital.
Patricia Fueta, MScN(c), BScN, RN, Manager: Health Information Technology
London Health Sciences Centre
The ComputerTalk team is great! The account team is very engaged and meets with us monthly to review any concerns, discuss potential changes, and review user feedback.
Doug Lamb
Administrator of WCLC Telephony System
Contact center modules for enhanced customer experiences
ice Contact Center offers a variety of modules that support improvements to customer and agent experiences, operational efficiency, and more.
From chatbots and automated speech analytics to CRM and WFM integrations, we have all the tools you need to keep your contact center running at peak performance.
Industry-Specific Contact Center Solutions
ice Contact Center delivers powerful, flexible customer service solutions tailored to the unique needs of every industry. Our modular platform and seamless integrations help organizations improve efficiency, enhance customer experiences, and scale with confidence.
Explore how our contact center software supports your industry:
Request a demo
Let us transform your customer experience
Every ice Contact Center solution is unique, designed and configured to meet your changing organizational needs. With over 30 years of industry experience, ComputerTalk is here to work with you to configure your contact center solution. Connect today and let us show you how ice Contact Center can help your business.
