mobile sdk customer experience with contact center

Mobile has become the centerpiece of today’s customer experience.

Without leveraging mobile, your organization is missing a crucial (and constantly growing) piece of the customer experience strategy. So why is mobile often siloed from the rest of your customer touchpoints?

The good news is that we can help you remove that silo. Bringing mobile as a channel into your contact center ensures that you deliver effective and personalized experiences to your customers- anywhere, anytime.

In this live webinar, we will discuss:

  • The benefits of leveraging mobile as a gateway into your organization via the contact center
  • A real-life example of how mobile integration helped an organization deliver powerful experiences to its customers
  • How you can easily add contact center functionality to a new or existing customer-facing mobile app
  • Live mobile app demonstration

Whether you are building a mobile app from scratch, or have an existing one, ComputerTalk’s ice Mobile SDK can bring mobile web chat capabilities to your customers. By connecting your mobile app to the contact center, you can leverage the power of context and proactive engagement to create groundbreaking customer experiences.

Join us for this webinar and learn how to connect with your customers in ways that you never thought possible!





The Contact Center of the Future: Customer Engagement with Facebook

the contact center of the future customer engagement with facebook 01

Once upon a time, a contact center was a call center. Customer service was provided exclusively over the phone and was considered the ideal way to communicate with customers. At some point, the call center became a contact center. Since then, the definition of a call center has expanded to include email, instant messaging, SMS, and, most recently, social media.



Embarking on the digital transformation journey: 5 trends driving change in the contact center

5 trends driving change in the contact center

Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. How do we use interactions to build sustainable relationships with customers in a digital world?



Understanding how to effectively leverage your Microsoft investment.

understanding how to effectively leverage your microsoft investment

Did you know 80% of the Fortune 500 is on the Microsoft Cloud and more than 1.2 billion people use Microsoft Office? Are you getting the most from your Microsoft tools?


Moving your contact center to Skype For Business. Maximizing your Microsoft strategy today and in the future.

moving your contact center to skype for business

Are you thinking about moving to Skype for Business or have you recently upgraded to Skype for Business? If you have, you have probably asked yourself "What about my contact center?". Join ComputerTalk as we discuss moving your contact center to Skype for Business.



Let’s win together – How ComputerTalk’s partner programs can benefit your organization!

win together contact center partner

Are you looking to increase sales? Maximize customer satisfaction? Help customers and clients improve ROI? Find out how a partnership with ComputerTalk can help you achieve all of those goals. Get a glimpse into the future of ice Contact Center and learn more about upcoming ice releases to see where they line up with your customers’ technology roadmaps. At the conclusion of the webinar, current and future partners will know the benefits of the ComputerTalk’s partner program and how ice Contact Center adds value to their portfolio.