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The Contact Center of the Future: Customer Engagement with Facebook

the contact center of the future customer engagement with facebook 01

Once upon a time, a contact center was a call center. Customer service was provided exclusively over the phone and was considered the ideal way to communicate with customers. At some point, the call center became a contact center. Since then, the definition of a call center has expanded to include email, instant messaging, SMS, and, most recently, social media.



Embarking on the digital transformation journey: 5 trends driving change in the contact center

5 trends driving change in the contact center

Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. How do we use interactions to build sustainable relationships with customers in a digital world?



Understanding how to effectively leverage your Microsoft investment.

understanding how to effectively leverage your microsoft investment

Did you know 80% of the Fortune 500 is on the Microsoft Cloud and more than 1.2 billion people use Microsoft Office? Are you getting the most from your Microsoft tools?


Moving your contact center to Skype For Business. Maximizing your Microsoft strategy today and in the future.

moving your contact center to skype for business

Are you thinking about moving to Skype for Business or have you recently upgraded to Skype for Business? If you have, you have probably asked yourself "What about my contact center?". Join ComputerTalk as we discuss moving your contact center to Skype for Business.



Let’s win together – How ComputerTalk’s partner programs can benefit your organization!

win together contact center partner

Are you looking to increase sales? Maximize customer satisfaction? Help customers and clients improve ROI? Find out how a partnership with ComputerTalk can help you achieve all of those goals. Get a glimpse into the future of ice Contact Center and learn more about upcoming ice releases to see where they line up with your customers’ technology roadmaps. At the conclusion of the webinar, current and future partners will know the benefits of the ComputerTalk’s partner program and how ice Contact Center adds value to their portfolio.