For immediate release
June 17, 2013 - Richmond Hill, Ontario -- ComputerTalk Technology announces today that their ice Contact Center for Microsoft Lync has passed all required tests to become a Lync 2013 Qualified Contact Center solution.
ComputerTalk is a Microsoft Gold Communications and Application Development partner specializing in the delivery of business communication solutions, business process automation, and cloud / on-premise contact center. ComputerTalk also hosts Lync in a PCI-compliant cloud.
The Microsoft Lync Independent Software Vendor Qualification Program is for partners who have built applications and solutions on top of Lync 2013. Partners with this qualification can provide customers with seamless setup, support, and use of qualified telephony infrastructures, applications and services with Microsoft’s unified communications software.
ComputerTalk’s ice Contact Center for Microsoft Lync enables organizations to bring Lync 2013 unified communications to their contact centers and to extend the power of contact center applications to the rest of the enterprise. Customers will benefit from having voice telephony and UC combined with enterprise-standard Interactive Voice Response and Automated Contact Distribution, as well as fully-featured agent, supervisor, and administration tools, all tightly integrated in the same architecture. ice is software only, runs on commodity hardware, and can be deployed in any physical or virtual machine environment, be it on premise, or in a dedicated or multi-tenant cloud. ice helps businesses realize a quicker return on investment and decrease in costs.
“Building on our Lync 2010 qualification, we were able to develop a reliable contact center solution that works with the latest version of Microsoft Lync. Our solution embeds ice as a full member of the Lync topology, and gives business users access to a set of tools to graphically define call treatments, monitor activity in real time, and report on historical performance,” said Chris Bardon, Chief Product Architect. “By working with Lync, we create a new form of UC Contact Center, delivering voice, Instant Messaging, Presence, and Video options that we know the market has been waiting for.”
ComputerTalk will be showcasing the newest release of ice Contact Center for Microsoft Lync, at the upcoming Microsoft Worldwide Partner Conference in Houston, Texas, July 7th through 12th at Booth 343.
ComputerTalk is a Microsoft Gold UC voice specialist with over 25 years of experience in providing speech-based IVR, unified communications, and contact center solutions to hundreds of enterprises worldwide. We are Microsoft IMPACT Award winners for Communications Partner of the Year for our Microsoft Lync ISV qualified contact center solution.
As Canada’s leading contact center provider, we deliver skill-based routing, real-time monitoring, detailed analytics, in-depth reporting, and other features to the public and private sectors. ComputerTalk’s solutions have been deployed in the government, commercial, financial, healthcare, utility and transportation sectors.