Videos

Watch these How-To videos for step-by-step walkthroughs, tips and tricks on using ice contact Center.

Documents

Refer to our guides for assistance while navigating ice, depending on your version.

FAQ

Find quick answers to common questions about ice.

eLearning

Featured Blogs

5 Software Integrations for Call Centers

Call centers can improve their operations and deliver superior customer service with powerful software integrations. These tools make it easier to streamline processes so that customers get the best possible experience from your team.

10 Signs Your Municipality Has Outgrown Its Current Contact Center

Is Your Education Contact Center Ready for the School Year? A 2026-2027 Guide

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Upcoming Events

Slice of ice on 15.2

September 16, 2026

Look at what's new in ice Contact Center 15.2. In this session, our team walks through the latest features and enhancements and shows you how to put them to work in your contact center. Bring your questions for the live Q&A.

Customer Connect Ottawa

September 23, 2026

Join us in Ottawa for a day of learning, networking, and product insights built for ice Contact Center users. Connect with the ComputerTalk team and fellow customers, see what's coming next, and share your feedback directly with the people building the product.

iceInfluencer QnA Session

October 1, 2026

Become an iceInfluencer to help shape the future of ice Contact Center! This session is for our dedicated iceInfluencers surrounding AI, CX, and everything contact center. More details to follow.

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