HOSTED EVENT

You're invited to Customer Connect Ottawa

Join fellow ice Contact Center users on Wednesday September 23rd for a day built around you: preview what's coming to the platform, swap ideas with other organizations, and sit down with the ComputerTalk team in person.

Learn More

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Videos

Watch these How-To videos for step-by-step walkthroughs, tips and tricks on using ice contact Center.

Documents

Refer to our guides for assistance while navigating ice, depending on your version.

FAQ

Find quick answers to common questions about ice.

eLearning

Featured Blogs

How AI Helps Reduce Agent Burnout in Contact Centers

See how AI and agent burnout connect, and how contact centers can reduce agent burnout by cutting repeat work, after-call admin, bad routing, and daily queue pressure.

AI in Insurance Contact Centers: 7 Use Cases That Help Policyholders and Agents

Turning Technical Challenges into Everyday Wins

Explore All Blogs

Upcoming Events

Slice of ice on 15.2

September 16, 2026

Look at what's new in ice Contact Center 15.2. In this session, our team walks through the latest features and enhancements and shows you how to put them to work in your contact center. Bring your questions for the live Q&A.

Customer Connect Ottawa

September 23, 2026

Join us in Ottawa for a day of learning, networking, and product insights built for ice Contact Center users. Connect with the ComputerTalk team and fellow customers, see what's coming next, and share your feedback directly with the people building the product.

iceInfluencer QnA Session

October 1, 2026

Become an iceInfluencer to help shape the future of ice Contact Center! This session is for our dedicated iceInfluencers surrounding AI, CX, and everything contact center. More details to follow.

Resources on how to navigate ice