The Paradigm Shift: Changing the Game to Generate Revenue in Your Contact Center

Date: Wednesday, April 17, 2019
Time: 1 PM EST
Duration: 1 hour

Modern-day contact centers are being utilized as more than a solution to handle customer service inquiries. Join us on Wednesday, April 17, 2019 at 1 PM EST to learn how you can transform your customer experience strategies by leveraging the capabilities of your contact center. Hear from Kirk Schroeder, ComputerTalk’s Director of Business Development where he will dive deeper into the changing world of customers’ digital expectations and how ice Contact Center can help you get closer to your customers while increasing revenue.


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In this webinar you will learn about:

checkmark-greenDebunking contact center mindset myths

checkmark-greenSynchronizing information between databases (including social media and ticketing software) to increase operational efficiencies

checkmark-greenRecognizing and reaching your customers in their digital customer experience

checkmark-greenAnalyzing report data to make informed business decisions and effectively strategize for the future

checkmark-greenThe increasing use of self-service, bots, and artificial intelligence to enhance customer service

checkmark-greenReducing agent turnover rates

checkmark-greenMaximizing outbound dialing with Preview, Predictive, and Progressive solutions to accelerate sales