ice Contact Center, a unified contact center solution designed to streamline and enhance customer journeys and experiences. Skip to main content Skip to navigation

ice Contact Center, an enterprise contact center solution

Transform your customer service with an all-in-one omnichannel solution designed to streamline customer journeys.

Woman looking at screen with ice Contact Center on her screen

Benefits of streamlining your communications

Ensure seamless and consistent customer journeys with omnichannel capabilities

Enhance your contact center with voice, web chat, IM, email, SMS, and AI chat bots so customers can reach you on their preferred channel. Seamlessly continue interactions across channels, ensuring a smooth and uninterrupted customer journey.

Reduce costs with an enterprise cloud contact center

Eliminate expensive infrastructure and upkeep costs by moving your contact center to the cloud.

Adapt to changing business requirements

Consistently optimize the customer experience using data gained through real-time monitoring and historical reporting tools.

Build stronger relationships with personalized customer experiences

Provide fast, personalized, and consistent customer experiences by integrating CRM into the contact center and bringing all relevant customer information into one place.

Align your organizational needs with a customizable solution

ComputerTalk has over 35 years of industry experience designing, delivering, and supporting enterprise-grade cloud contact centers to meet unique business requirements.

Leverage your existing telephony platform

Choose the telephony vendor that best meets your corporate requirements, whether Microsoft Teams or another PBX. ice Contact Center extends the value of your investments and allows you to migrate at your own pace.

What our customers say

"The customer service and technical assistance at ComputerTalk have been exceptional"

- Christine Morrow, Contact Center Manager at Sunshine Coast Credit Union

Bob Barker logo

“The fact that our Customer Service Manager and Supervisors know how to add/remove people from queues and workgroups, run their own reports, and report their own issues to ComputerTalk helps to take IT out of the equation. That is a big time saver for them and for IT.”

- Michelle Corbett, IT Operations Lead at Bob Barker

Magnetek logo

“We're going from an environment where the phone would ring, and everyone would look around to see if someone was going to answer it, to having the capabilities and visibility that our supervisor and tier 2 team can watch and step in and help as needed.”

- Crystal Goodwill, Administrative Assistant for Aftermarket Services at Magnetek

Power of ice Contact Center

ice Contact Center logo

Real-time monitoring

Make dynamic business decisions by enabling supervisors to monitor queues, users, and teams in real-time.


Historical reporting

Equip supervisors with the data they need to make informed decisions and strategize for the future.



Reach customers where it is most convenient, whether through voice, video, web chat, email, social media, chatbots, or other channels.


Recording & transcripts

Ensure your organization is compliant and improve training with recordings and transcripts.


Chatbots & AI

Free up agents’ time with a natural language chatbot that can answer routine questions, check or make changes to accounts, or transfer to an agent.


PCI payment processing

Accept credit card payments without storing any sensitive cardholder data in your environment.



Design, test, publish, and analyze surveys to gain actionable insights and understand customers’ needs

And more

View more contact center modules



ComputerTalk seamlessly integrates with leading CRMs, WFMs, and ticketing platforms.

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Enhance customer experience, increase efficiency, and reduce call duration by ensuring contact center users are prepared for any interaction. Seamlessly share information between ice Contact Center and Salesforce to enable agents to serve customers better.

Microsoft Dynamics 365 logo

Microsoft Dynamics 365

Optimize customer experience, save time from manual entry, and screen pop contextual information with a Dynamics 365 integration. Equip agents with the information they need to provide exceptional and personalized customer service.

ServiceNow logo


Streamline customer service delivery and enhance the interaction experience across channels by adding automation and personalization. ice Contact Center with ServiceNow brings powerful contact center capabilities to the dynamic ticketing platform.


More integrations

ComputerTalk has dozens of pre-built connectors designed to integrate a several tools with ice Contact Center quickly.

Microsoft Teams solution

Looking for a Microsoft Teams contact center?

Solution Certified for Microsoft Teams

Transform your Microsoft Teams into a robust customer service tool for both agents and subject matter experts (SMEs) with ice Contact Center. Empower them to efficiently engage with customers directly from their familiar Teams interface.

ComputerTalk is one of Microsoft's first partners to have completed the Microsoft Teams Connected Contact Center Certification Program. ComputerTalk integrates with Microsoft Teams using the Connect and Extend models . These models allow ice solutions’ to offer a close integration with Microsoft Teams while retaining the advanced enterprise-class features and functionalities that our clients depend on. Contact center agents and SMEs can handle calls, IMs, and emails through the Microsoft Teams client while visibility into the interactions is retained for recording, monitoring, and reporting.

FAQs about enterprise contact center solutions

An enterprise-grade contact center is designed to handle scalability and flexibility while providing essential tools for delivering outstanding customer experience. Some of these tools can include real-time monitoring, historical reporting, interactive voice response (IVR), call routing, and more.
ice Contact Center is an enterprise-grade solution designed to meet your requirements and the evolving needs of your business.

Organizations need to thoroughly evaluate multiple aspects before deciding on a contact center solution. Among the key considerations are cloud vs. on-premises, omnichannel capabilities, and compatibility with third-party integrations (your current business applications that you depend on). Based on the specific requirements of the business, additional factors may also warrant consideration. Check out our comprehensive guide on which factors to consider when choosing a contact center solution.

Discover how organizations are modernizing their customer service with ice Contact Center 

Connect with us today and let us show you ways ice Contact Center can elevate your customer service.

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