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  • Contact Center Quality Management: Best Software Tools in 2024

    by Kent Mao | Published On April 18, 2024

    From analytics to agent coaching tools, there are many quality management solutions on the market today.

  • Staff Spotlight: Darren Lobo-Pires

    by Darren Lobo-Pires | Published On January 19, 2023

    While studying physics in university, my original goal and path in life was to remain in academics, following through with my Master’s and finally Ph.D. I realized when nearing the end of my undergrad that another 7+ years of schooling wasn’t for me, and I was looking to get some real-world work experience under my belt. It’s hard to believe it’s been almost 10 years since I graduated and started working at ComputerTalk!



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