Webinar - March 15th, 2017 - 1PM EST
Embarking on the digital transformation journey:
5 trends driving change in the contact center.
Customers drive business. According to the 2016 Microsoft State of Global Customer Service Report, 56% of global consumers say they have higher expectations for customer service now than they had just one year ago. How do we use interactions to build sustainable relationships with customers in a digital world? The answer is no longer a simple one. The market is more fluid than ever before, so what decision should organizations be making? In this webinar, we discuss strategies to unify your communications ecosystem, enabling faster, more frequent and remarkably effective business process and customer interactions.
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Date Wednesday March 15th, 2017
Time 1:00 PM Eastern Standard Time
Duration 60 Minutes
You'll come out of this webinar knowing:
- The top 5 trends affecting the contact center industry
- The role of the contact center in the digital transformation strategy
- How to leverage the contact center to turn your vision into reality
This is an exclusive webinar with limited live seats based on a first-come, first-registered basis. All registrants will receive a link to an on-demand version after the webinar.
Global Sales & Business Development Manager has spent the last 20 years evaluating business needs to develop modern technology solutions. Bobby has worked with communications platforms, carrier services, custom manufactured devices and unified communications. He is now working with organizations, leveraging the Contact Center to optimize business processes and enable greater customer experiences.