With the proliferation of communication devices and methods, it is all too easy for business to lose control or end up with hugely inefficient processes and duplication. Sensible and effective unification of these processes enables business to communicate, collaborate and work much more effectively (with colleagues, partners, suppliers and customers).
By 2010, 80% of businesses that deploy unified communications-enabled business practices will have acquired significant competitive advantage because of them. (Gartner Group May 2006).
ice³ Unified Communications
Built to fully integrate with your existing Microsoft software, the ice³ unified communication (uc) solution will immediately make your organization more productive and accessible; efficient and competitive.
ice³ (uc) is designed to work seamlessly with existing communications tools and infrastructure, protecting your investment in technology. The ice³ (uc) solution deals with all of the complexities of modern communications and controls them in one single location……combining e-mail, Instant Messaging, voice, and video into a single, intuitive system that is built around people, not technology.
Implementing ice³ (uc) means no more ignored emails, missed calls, forgotten call-backs, unchecked voicemail boxes, unhandled web-chats. Every contact is treated with the same care and thoroughness.
Collaborate via voice, IM, e-mail, or even by starting a Web conference, all without leaving Microsoft Office. Place calls, hold calls, transfer, consult, conference, and manage multiple simultaneous calls. View availability of colleagues in real time - presence awareness. You take control of who can contact you and when. With ice³ (uc) everyone can know who's available, and how best to contact them. It is not necessary to try multiple modes of communication – ice³ (uc) will automatically route to the available devices. A call will go to your cell phone when you’re on the road or your PC when you're in the office or at a conference.
The ice unified communications solution allows you to manage all your communications from any location or device; your Smartphone and laptop to your e-mail, voice mail, and instant messages.
Check your voice mail with drag-and-drop ease in Microsoft Office Outlook or launch a video chat from Microsoft Office Word.
Regardless of where technology takes us clients will always want to talk to us; especially if they have a problem or don't understand a product or offer. By 2010, 80% of businesses that deploy unified communications will have acquired significant competitive advantage because of them. (Gartner Group May 2006).
The absolute key to unified communications is to provide a live person interface as efficiently as possible. In every business people are the most expensive resource and therefore need to be utilized as fully as possible. ice³ (uc) provides easy to use interaction and communication tools that improve the customer experience, reduce training and increase productivity. Streamlining business communication through a unified communications portal, ice³, provides central administration, comprehensive visibility, 100% analysis and maximum competitive advantage.
