As a small to medium sized business (SMB) you have the joint challenge of controlled growth whilst continuing to offer the flexibility and adaptability that your customers have come to expect.
It’s a fine balancing act. Your customers demand you compete whilst your cash flow demands otherwise. If you are to grow sustainably the only option open to you is to grow incrementally; in all elements of your business.
In these circumstances ice³ is ideal, as it provides you with a “start anywhere, grow anywhere” telecommunication solution. It is completely scalable and has the ability to support a business with just one person, all the way to one with thousand’s of staff.
In terms of leveraging your investment ice can augment, replace or compliment your existing technology providing an industry leading solution for all of your business communication needs.
Where there may not be staff dedicated to looking after telecommunications, ice³ makes management simple and intuitive. Every ice³ small business solution is accessible and visible. The modular, all in one box, single platform architecture means that additional features, capabilities and capacity can be implemented easily and quickly, vital for the future success of your small business.
How will ice³ benefit your business?
Advanced communications to improve business efficiency and image
Flexible working - managed home and remote worker capabilities
The full benefits of IP technology
The ability to manage your staff more effectively regardless of location
Optimized and unified communications - web, e-mail, calls, fax and IM
Completely streamlined and integrated business processes
Sophisticated skills based routing to make the best use of limited staff resources and ensure key staff are not tied up with trivial tasks
Unrivalled growth opportunities with short-term expansion options
ice³ growing your small business, helping you to prosper
As your business prospers and grows, keeping control of the growth and transformation requires careful attention. ice³ has the ability to streamline business processes and workload, easing the growth process.
In a hosted environment, ice³ allows the SMB to offer advanced communication services, voice recognition, text-to-speech, mobile technology and web collaboration. These services can be offered at any time, day or night, without requiring additional expenditure on staff and facilities.
ice³ enables your business to interact with customers, prospects, staff, and suppliers through telephone calls, e-mail, Web chat, and voice messages. ice³ enriches customer interaction, transforming your business.
Inform user/agent details of caller before they answer
Switch off your business communication system remotely, divert to preset number
Allow a supervisor to listen in to staff phone calls for quality monitoring
Ask the caller to leave their details, when you're free ice will automatically call the caller back
Unlimited Feature - queue as many calls as required
Deal with e-mails like calls, queue and distribute them intelligently
Web administered professional conversation recording and quality monitoring
Offer your callers a menu or direct calls to the appropriate department
Deal with Instant Messages like calls, queue them if you're busy
Allow website visitors to contact staff in real time
View real time performance statistics for all of your business communications portal
Report on the performance of your business communications using 150 preset reports
Integration of automated or queued contacts with customer database or CRM system
Inbound or outbound intelligent SMS text handling
Scheduled automated outbound calls with or without voice recognition
Allow callers to make credit and debit card payment transactions
