Seven out of ten calls to your mobile workforce go to voicemail. Whilst five out of ten calls they make will also go to voicemail. Your mobile workforce is relying on devices that create communication congestion, rather than improve efficiency. One device, one number is all your business wants and all you workforce needs.
This is a familiar story. This is a common scenario. We have the solution: ice³.
At Computer Talk we truly believe the days have long gone, when you contact a client by telephone, e-mail, text and Instant Message, without really knowing if they had received the message or were available to talk.
Using the very latest communication technology, ice³, we will provide your workforce and your business with a single point of contact and communication. We will also implement “before you call” presence technology that radically increases the efficiency of your business. With ice³ mobility the busy tone, voicemails and auto reply e-mails all become ancient methods of communication.
ice³ has the capability to provide mobility and presence to your entire business, both front and back-office. A simple to use graphical interface displays where your contacts are; and their availability. All you have to do is choose when and how to contact them. At their desk? Place a call. On the phone? Send an email or Instant Message. In a meeting? Send a SMS. On holiday? Generate a reminder to call on their return.
Accessing critical business information and contacts whilst away from the office is also a challenge. The very fact that you are away usually means time is short and valuable. Having an efficient way of dealing with contacts, and making contacts of your own is even more important than if you are at your desk. With ice³ mobility logging onto your office from any location is simple. You work in exactly the same way as normal - receive the same contacts, and information as you would at your own office desk.
Mobility Functions
SMS, emails, Instant Messages or urgent new calendar entries can be filtered and sent to your mobile via SMS. You can also send SMS messages to ice³ to be processed or distributed.
Fax – faxed images can be forwarded to your mobile for instant visual confirmation.
Intelligent voicemail – voicemails can be filtered and selected messages sent to your mobile. You can get SMS indication of the number of messages, the sender, the date & time and the length. You can forward, share, distribute and manage your voicemails from your mobile.
Multi-party conferences can be set up from your mobile to workers, colleagues, suppliers, customers etc. You can also conference in voice mails, call recordings or dictations for everyone to hear and comment.
Intelligent Speech Recognition can be implemented to help navigate round these features. Ask the system for any voicemails from a specific customer. Tell the system you are unavailable between 3pm and 5pm today. Ask the system to connect you to your home number. Request that your weekly conference is set up and the system call you when all parties are on the line.
Example Solution
Purchase plane or train tickets from your mobile. Order a taxi in an unfamiliar city and the taxi company will be sent to your location using your mobile position. Get directions sent to your mobile to find that elusive office for the meeting.
ice³: the only mobility solution your business will ever need.
