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Mobile ice

Mobile ice extends all features available to the desk based user to a roaming mobile worker. ice³ has a suite of products that give visibility and control over your contacts.

A supervisor in a contact center can be in a meeting and still be made aware immediately when a problem in the contact center performance occurs. Equally, the supervisor can walk around the contact center, visiting agents and teams, yet still see the real-time contact center statistics.

A remote worker can update their presence status, see where their colleagues are and see who is available - all from their mobile device. Whether sitting in an airport lounge, in a company meeting, or at your desk, you can still see and control your communications' parameters.

Whether you have a Windows Mobile device, a Blackberry or a Symbian Smartphone, the ice³ applications can run on your device.

Mobile ice, as part of your unified communications solution, ensures you don’t miss any contacts and have access to all the features you enjoy at your desk environment, while away and reliant on your mobile device.



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