Microsoft Lync helps you connect and collaborate with anyone who uses Lync – people inside and outside your organization. It enhances the collaboration experience with desktop and application sharing, as well as interoperability with Microsoft products. Features such as Presence, Simultaneous Ring, and Skills Search also enriches the communication experience.
Microsoft encourages new ways of working together, inspiring innovation. To facilitate this, Lync provides easy-to-use click-to-call, IM or email options, rich user presence, and unified conferencing (which includes video, audio, and web conferencing). With Lync, you can start meetings with a click of a button - so you can work just about anywhere and work with just about anyone.
These features create an environment where your remote and local employees can work on projects together, as if they were in the same room, and start ad hoc meetings, as if their desks were side-by-side.
Seamless communication. Anywhere. Anytime.
With Microsoft Lync, access all communication needs with one click.
Happy work places make happy employees. Happy employees lead to happy customers. Happy customers mean good things for your organization
Pairing the power of Microsoft Lync Server with ice, ComputerTalk solutions facilitate business processes and provide detailed analytics with sophisticated reporting, skills-based routing, and real time monitoring. ice also enhances the strength of Lync by adding customization options and a unique workflow designer which allows you to easily embed communications capabilities into Communications-Enabled Business Processes (CEBPs).
When you purchase a solution from us, you get more than just an out-of –the-box system. You gain access to our expertise and support. We are a Microsoft Gold Certified Partner specializing in unified communications and have 8 years experience of successfully integrating with Microsoft products under our belt.
PDX Inc., located in Fort Worth, Texas, is a leading pharmaceutical software vendor that replaced their Avaya PBX call center with Microsoft Lync and ice contact center.
“We want to report back metrics that allow us to convince customers that we’re delivering a high level of service. With ComputerTalk’s tools, we are able to do that.” Donna Gizbert, Senior Vice President of Client Services, PDX
Kids Help Phone Toronto (KHP) is a free and confidential counselling service for youth. Youth can speak anonymously with professional counsellors by calling the Kids Help Phone hotline. Before switching to ComputerTalk’s contact center, counsellors working out of the Toronto office used a Nortel call center solution.
Ted Kaiser, Vice President of Information Technology, cites low cost and integration with existing infrastructure – including Microsoft Lync, the Nortel PBX and phone sets, and desktop application tools - as key benefits of switching to ice contact center.