Founded in 1987, ComputerTalk provides on-premise and cloud IP contact center and unified communications solutions to customers in the United Kingdom, the United States, Europe and Canada. ComputerTalk is a Microsoft Gold ISV and a Gold Communications Partner that specializes in services for Lync Enterprise Voice, contact center, speech IVR, and IP contact center hosting.
ComputerTalk’s portfolio of solutions provides advanced contact routing to contact center agents, corporate users, and subject matter experts inside and outside the contact center environment, thus allowing you to truly leverage knowledge workers.
The newest addition to the portfolio is ice contact center for Microsoft Lync. It is a fully-featured and all-in-one solution that solves business challenges faced by organizations of all sizes and all levels of complexity. This solution unleashes the power of Microsoft Lync Enterprise Voice, integrated with Microsoft Exchange, instant messaging, Microsoft SharePoint, and Microsoft Dynamics CRM. It has recently passed the Lync ISV Qualification Program, which shows that it meets enterprise-grade industry standards and works as a complementary Lync component.
Companies will benefit from the detailed analytics, sophisticated real time monitoring, and in depth historical reporting that ice contact center for Microsoft Lync provides – this information enables decision makers to create and execute strategies that will fulfill business goals.
ComputerTalk is all about connecting people in new ways; this goal, customer’s goals, and Microsoft’s goals are all aligned. “Bringing together e-mail, instant messaging, voice communications, and web conferencing is a matter of productivity and competitiveness. We recognize the enormous potential of this convergence in the market, and so does Microsoft,” says Mandle Cheung, Founder and CEO of ComputerTalk.