Microsoft Lync Server brings the different ways people communicate together in a single interface and provides a rich collaborative experience. It is an easy-to-use unified communications platform.
Key Features:
Microsoft Lync helps you connect and collaborate with anyone who uses Lync – people inside and outside your company. Use features such as Presence, Simultaneous Rings, and Skills Search to find and contact the person who can answer your question. Lync enhances the collaboration experience with desktop and application sharing, as well as interoperability with Microsoft products.
Microsoft encourages new ways of working together to inspire organizations and workers to innovate. To facilitate this, Lync provides easy-to-use click-to-call, IM or email options, rich user presence, and unified conferencing (which includes video, audio, and web conferencing), allowing you to start meetings with a click of a button. These features creates an environment where your remote and local employees can work on documents and projects together, as if they were in the same room and start ad hoc meetings as if their desks were side-by-side. Lync allows you to communicate from just about anywhere and work with just about anyone.
Benefits:
Microsoft Lync delivers value by helping you do more with less.
Lync helps to decrease costs associated with purchasing PBX, outsourcing conferencing tools, and traveling to meetings.
How much can you save with Microsoft Lync? Forrester Consulting saw an average almost $3 million in savings, in the first year, across 12 companies that implemented Lync 2010. Savings increases each year after that.[1] While savings will obviously vary among companies, it is clear that Lync provides a significant ROI.
ROI is not the only value-added that Microsoft Lync can bring to your organization. Rich presence helps employees communicate quicker and activity feeds encourage the development of closer social connections and a happier work place. Happy work places make happy employees. Happy employees lead to happy customers. Happy customers mean good things for your organization.
Finally, having a simplified and unified communication system means employees can spend less time in training and more time being productive. As customers get busier and busier, they expect their requests and answers to be dealt with faster – an easy-to-use platform will help you continually meet that expectation, today and in the future.
What we offer:
Microsoft Lync streamlines business communications and enhances the collaboration experience. However, it does not provide contact center management support. ComputerTalk fills that gap with our all-in-one contact center solution - ice. It is a flexible, intelligent, and powerful tool that will help you continually develop effective communication strategies to achieve business goals.
Pairing the power of Microsoft Lync Server with ice, ComputerTalk solutions facilitate business processes and provide detailed analytics with sophisticated reporting, skills-based routing, and real time monitoring. ice also enhances the strength of Lync by adding customization options and a unique workflow designer which allows you to easily embed communications capabilities into Communications-Enabled Business Processes (CEBPs).
When you purchase a solution from us, you get more than just an out-of-the-box system. You gain access to our expertise and support. We have eight years of successfully integrating with Microsoft products under our belt. We are also a Microsoft Gold Certified Partner specializing in Unified Communications
PDX case study:
PDX, a pharmacy software vendor, had something to say about ComputerTalk. “Without ComputerTalk’s tools, we can’t [. . .] report back metrics that allow us to convince customers that we’re delivering a high level of service”. They expect a three-year ROI and believe ice will help PDX sustain growth. [link to PDF case study]
Organizations in the twenty-first century live or die by their efficiency and customer satisfaction. PDX understood this and picked the integrated contact center platform that will help it meet client’s needs faster and more effectively. Talk to us about your business requirements today.
[1] Jeffrey North, The Total Economic Impact of Microsoft Lync Server 2010, page 25
