Dispatch emergency broadcasts, alerts or notifications through telephone, SMS and email. Remind your clients of upcoming appointments and overdue collections.
Survey important patrons about the quality of service they were provided. Improve communications, lower costs and increase efficiency with ComputerTalk's iceAlert notification system.
Reports on call stats and responses can be scheduled and sent based on intervals or be viewed in real-time.
How can iceAlert help you?
Respond to emergencies quickly and effectively
Remind patients of their appointments
Poll staff for availability on short notice
Survey patients to determine quality and length of visit
Send collection reminders to delinquent customers
Inform stakeholders of service
interruptions, blackouts and brownouts
Notify customers of water contamination and other critical emergencies
Update crews on schedule or location changes
Improve proactive communication with customers
Evacuate residents in a quick and timely manner
Poll residents in close proximity to an accident or crime to gain valuable information
Inform residents of precautions to take during outbreaks or health warnings
Provide information on road closures, public announcements and other important information
Notify parents of emergencies occurring at school
Report children that have missed class to their parents
Send a personalized message in your own voice – a voice trusted by parents and students
Features and Benefits
Enjoy the freedom of recording your own prompts, or use the convenient pre-recorded prompts or built in text-to-speech engine
Communicate patient-specific information
iceAlert is a completely hosted service – no equipment to install at your site
Choose how you want the system to automatically handle ‘no answers’,
busy signals and voicemail
Add, modify, and delete lists anytime, anywhere
Calls can be fully automated or integrated with live agent contact centers or other communication
channels as required
Deliver notifications via phone, email, or SMS
Secure and easy to use graphical user interface (GUI)
iceAlert Call Example
