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The iceAlert notification system delivers important, time-sensitive information to thousands of people at the touch of a button.

Dispatch emergency broadcasts, alerts or notifications through telephone, SMS and email. Remind your clients of upcoming appointments and overdue collections.

Survey important patrons about the quality of service they were provided. Improve communications, lower costs and increase efficiency with ComputerTalk's iceAlert notification system.

Reports on call stats and responses can be scheduled and sent based on intervals or be viewed in real-time.

How can iceAlert help you?

for Healthcare
alert

Respond to emergencies quickly and effectively

Remind patients of their appointments

Poll staff for availability on short notice

Survey patients to determine quality and length of visit

for Utilities
alert

Send collection reminders to delinquent customers

Inform stakeholders of service
interruptions, blackouts and brownouts

Notify customers of water contamination and other critical emergencies

Update crews on schedule or location changes

Improve proactive communication with customers

for Governments
alert

Evacuate residents in a quick and timely manner

Poll residents in close proximity to an accident or crime to gain valuable information

Inform residents of precautions to take during outbreaks or health warnings

Provide information on road closures, public announcements and other important information

for Education
alert

Notify parents of emergencies occurring at school

Report children that have missed class to their parents

Send a personalized message in your own voice – a voice trusted by parents and students

Features and Benefits

Enjoy the freedom of recording your own prompts, or use the convenient pre-recorded prompts or built in text-to-speech engine

Communicate patient-specific information

iceAlert is a completely hosted service – no equipment to install at your site

Choose how you want the system to automatically handle ‘no answers’,
busy signals and voicemail

Add, modify, and delete lists anytime, anywhere

Calls can be fully automated or integrated with live agent contact centers or other communication
channels as required

Deliver notifications via phone, email, or SMS

Secure and easy to use graphical user interface (GUI)

iceAlert Call Example

iceAlert diagram