skype for business blue

 

Native Skype for Business (SfB) contact center products take full advantage of SfB Application Programming Interfaces (APIs) for all of its main features and are fully embedded within the SfB topology. A contact center is not SfB native if callers have to be routed outside the SfB infrastructure for processing and routed back into SfB.

 


 

Skype for Business Native vs Qualified contact center