ice Campaign makes calls to your contact lists and automatically adjusts dialing pace according to agent availability. It supports customizable HTML scripts and has comprehensive reporting to optimize campaign productivity. An import wizard easily incorporates dialing lists, scripts, and phone numbers.


Benefits

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Increase agent productivity by shortening call duration and ensuring agents are connected to people, not voicemail. Use the dialing method that matches your business requirements:  preview, progressive, or predictive. Increase customer satisfaction by providing information that affect them (i.e. targeted upsales). Agents use the same tools as they would with inbound contacts, so minimal retraining is required.

 


Get ice Campaign!

Request a demo here.