ComputerTalk will be participating at a ‘steak-n-learn’ – Magenium’s Lync 2013 Luncheon on June 12.

We will be joining Microsoft Lync Specialist Tom Egan, along with speakers from Magenium Solutions, AudioCodes, IntelePeer, and Plantronics on June 12, 2013, at Gibson’s Bar and Steakhouse in Oak Brook, Illinois, for a Lync 2013 luncheon.

While attendees enjoy a three-course lunch,  the speakers will be showing how Lync 2013 can transform your user experience by making communication interactions more collaborative, more engaging, and more accessible. During our presentation, we discuss the uses of Lync 2013 by demonstrating how applications and contact center solutions on Lync will enable unique interactions with customers.

For more information, visit http://magenium.com/en/News-And-Events/Events-Listing/2013/May/Unified-Communications-with-Microsoft-Lync-2013-Luncheon.aspx.

Don't miss out as space is limited - register now at http://mslync2013.eventbrite.com/

ComputerTalk is committed to safeguarding customer information with its Payment Card Industry Data Security Standard (PCI-DSS) compliant UC Contact Center cloud, offering unparalleled security for credit card information processing.

Customers purchasing products and services over the phone or online trust the payment system to keep their account information safe. When you are using PCI-DSS compliant systems, you ensure that their information is safely processed, stored, and transmitted.

PCI-DSS compliant vendors follow industry standards developed by the Payment Card Industry Security Standards Council, which serve to protect customers from identity theft. PCI-DSS compliant solutions decrease the legal, monetary, and reputation risks your business faces when handling transactions over the phone or online, storing account information, and transmitting information for credit card processing.

Contact centers are particularly vulnerable when it comes to meeting payment card industry data security and compliance requirements. When you use ComputerTalk’s UC Contact Center cloud, you are ensuring that your contact center is processing, storing, and transmitting credit card information in a secure environment.

For more information, send us a message.

ComputerTalk’s hosted ice Lync cloud can connect with your cloud for added communication features.

Adding communication capabilities to your contact center and day-to-day business processes can help drive business results and help you exceed customer expectations.  If you are looking for a full end-to-end unified communications solution for your office and contact center, combine Office 365 with ice in the ComputerTalk cloud.

You can also come to us for help in meeting technology goals.

If you are looking to replace your PBX with an IP-PBX, we can provide telephony expertise, so you can become SIP voice-enabled at the speed you choose. Once the transition is complete, you can take advantage of the benefits of SIP telephony in your office and in your contact center.

If your cloud is missing certain contact center or communication pieces, you can connect to ours for all the products listed in the ComputerTalk cloud (i.e. PCI compliant contact center, Lync IP PBX, ice, applications that make your processes more communications conscious.)

We can also work with you to provide your customers a joint offering.

Questions?  Send it to us using the Message Us section.

Every day, young people in Canada are experiencing the cruelty of bullying, the loneliness of depression, or the pressure to succeed, compete, or conform. No matter the reason, every young person who reaches out to Kids Help Phone is struggling with their emotional well-being. Kids Help Phone believes all young people have a right to be heard and to decide for themselves their unique course of action. They don’t just want kids to feel heard and understood; they want kids to come away from every chat, call, or online visit with something tangible, from new information to a realistic plan for the future and a sense of hope.

As a charity, Kids Help Phone relies on the generosity of donors to ensure the 6.5 million of young people in Canada have continued access to free, professional counselling, information and resources, when and how they need them.

This year ComputerTalk is proud to be a Sponsor of the Kids Help Phone Walk so Kids Can Talk. We have exceeded our corporate target and will be participating in the Toronto Walk on Sunday May 5.

With your support, kids, teens and young adults in our community can continue receiving the help they need and the hope they deserve, 24 hours a day, seven days a week. It’s not too late to participate – register and/or donate at www.walksokidscantalk.ca.

Interested in revitalizing your current customer service strategy through Unified Communications? Learn about customer service trends and best practices at the 16th Annual Customer Service Conference, organized by the International Customer Service Association. This conference takes place April 24th – April 26th at The Old Mill in Toronto.

Swing by the ComputerTalk table on April 25 and April 26 and join the conference with a special discount at the Early Bird Rate because you are a ComputerTalk contact* - we'll be showing how you can use Microsoft Lync and our contact center technology to amaze your customers.

In case you haven't heard about it, this conference promises several benefits.

• You'll get face-to-face time with customer care specialists, who will be speaking in presentations.
• You can share and discuss customer care best practices with customer service professionals from across North America.
• You can explore different customer service models and technology leaders that help you create custom processes for your organization, with vendors who are attending this conference.

Hope to see you there.

Official website: www.amazeyourcustomer.com

*Please make sure to specify on your registration form that you are a ComputerTalk contact to enjoy the Early Bird rate.

Join Us for a live feed from Lync Conference Canada 2013, Toronto, Ontario.