Richmond Hill, Canada, November 13, 2013 - ComputerTalk, a leading provider of Lync-native contact center solutions, welcomes Netrix LLC, located in the USA, to the ComputerTalk Global Partner Network. Partners work with ComputerTalk’s North American or European office
s to better serve the partner's own client base.
ComputerTalk is working with Netrix to bring Lync unified communications and CEBPs into contact centers and to extend the power of contact center applications to the rest of the enterprise.
This partnership just makes sense to Netrix's director Demitri Patsilivas, who chose ComputerTalk and ice because “an alliance allows us to combine our best-in-class delivery of Lync Enterprise Voice along with Computer Talk's Lync-certified contact center platform. For Lync Enterprise Voice customers with ACD/CTI needs, Lync does not offer that natively which necessitates a third-party solution and Computer Talk fills that gap. Furthermore, Computer Talk provides a feature-set desired in next generation contact centers. This aligns well with Netrix's expertise in integrating multi-vendor platforms to provide a holistic solution." Through this partnership, Netrix will be able to provide their customers around the world with the ability to serve customers through the phone, instant messaging, email, Twitter, and Skype.
Steven McPherson, VP Microsoft Voice and Contact Center Solutions says, “Coupled with Netrix’s proven ability to provide solutions based on Microsoft Lync and Office365, our combined capabilities give us a unique ability to deliver contact center solutions. Our combined efforts will enable customers to achieve a tightly integrated experience across multiple communication channels such as voice, instant messaging, Skype, email and social media. The net-net is that our joint customers will be able to achieve a more flexible and easily adaptable customer experience process to meet the needs of today’s tech-savvy customers.” Both ComputerTalk and Netrix customers will benefit from the knowledge share that will occur during this partnership.
About Netrix LLC
Headquartered in Bannockburn, IL, Netrix is a Cisco Gold Partner, Microsoft Gold Partner, Citrix Gold Partner specializing in systems, security, infrastructure, wireless, unified communications, data center, managed services and carrier services.
ComputerTalk provides white label on-premise and cloud based unified communications contact center solutions, via a carefully selected partner network, to customers around the world. We specialize in Lync Enterprise Voice, Contact Center, Interactive Voice Response and custom / tailor-made / PCI-compliant (CEBP) Lync applications. Our ice platform is a fully-featured Lync 2013 and 2010 ISV qualified, all-in-one, software only, social media contact center that runs as a native Lync component (UCMA). ComputerTalk is the current Microsoft Canada Communications Partner of the Year IMPACT award Winner. We are a Microsoft Online Service Advisor with Gold Application Development and Gold Communications competencies. ComputerTalk was founded in 1987 and is headquartered in Richmond Hill, Ontario, Canada.
Ms. Pam Hoover
ComputerTalk Richmond Hill office:
Ms. Vivian Pow
ComputerTalk US office:
Mr. Steven McPherson
VP, Microsoft Voice and Contact Center Solutions