About us?

ComputerTalk helps organizations deliver excellent customer experiences across every communications channel.

Our solutions improve contact center productivity and integrate the contact center with the rest of the organization so companies can truly leverage their knowledge workers. ComputerTalk is a global provider of enterprise-class contact center and advanced IVR solutions powered by an application designer tool. This tool empowers organizations to build their own custom applications that transform the way they interact with customers.

Our solutions are available on-premises, in private PCI-compliant cloud, or hybrid. These solutions deliver cost savings, productivity improvements, and mobility that the market demands. Our latest contact center solution is ice, intelligent communications exchange, the only enterprise-class, native Skype for Business contact center product.

Founded in 1987 and headquartered in Markham, Canada, ComputerTalk is an expert in custom communications enabled business process applications. We are a member of the Microsoft Cloud Partner Alliance, Technology Adoption Program (TAP), and have two gold competencies in Communication and Application Development. 


Certified for Skype for Business

ComputerTalk is certified for Skype for Business. The Skype for Business certification program is designed to help ensure that qualified applications meet customer expectations. The test plan for the certification is created and maintained by Microsoft, and testing is performed by independent third-party labs. Tests cover requirements for interoperability with Skype for Business Server, installation, performance and load, SDK and modality usage, set-up and configuration, documentation, and support. 


Microsoft Network Competencies

Microsoft Partners with a Gold competency fulfill the requirements of being part of the Microsoft partner community. A Gold competency demonstrates best-in-class capability within a specific Microsoft solution area.

ComputerTalk has Gold Competencies in Communications and Application Development. To earn and maintain Gold competencies, members of our technical team passed technical assessments, exams, and certifications for Skype for Business, ice was validated for Windows Server, and customer references were vetted and approved by Microsoft. Having obtained these competencies indicates that ComputerTalk is a Microsoft recommended solution provider.


History with Microsoft

ComputerTalk has been a Microsoft Partner since 2005, when ComputerTalk added support for Microsoft Live Communication Server (LCS), predecessor to Lync and Skype for Business, to our offering to deliver instant messaging for internal help desks. In 2007, ComputerTalk incorporated the next version, Office Communication Server, into the core platform and began working with Microsoft UCMA (Unified Communication Managed API) version 1.0. With early access to Lync 2010 and UCMA 3.0, ComputerTalk committed to Lync as the enabling platform.

This commitment has cemented the strong relationship between ComputerTalk and Microsoft, illustrated by being named Communication Partner of the Year in 2012 and our ongoing participation in TAP, the Microsoft Enterprise Cloud Alliance and direct connections with the MSFT UC development teams.  


 

ComputerTalk operates in compliance with the Accessibility for Ontarians with Disabilities Act. Documents pertaining to this Act are available upon request.