The iceAlert automated messaging system delivers important, time-sensitive information to thousands of people at the touch of a button.
Dispatch emergency broadcasts, alerts or notifications through telephone, SMS and email. Remind your clients of upcoming appointments and overdue collections.
Contact Center
Call Centers become Contact Centers when multiple channels of communications are used to provide customer service in an efficient, organized, and effective way. The phone continues to be the dominant form of communication for people wishing to interact with organizations, however email and instant messaging are increasingly the media of choice, particularly with the younger generations.
Unified Communications
Many companies are using Microsoft Office Communications Server for IM and Presence, but have yet to take full advantage of what the platform has to offer. ice helps these customers realize the full potential of Unified Communications.
